Effective Date: September 28, 2026
Last Updated: September 28, 2026
Last Reviewed: September 28, 2026
Next Review Due: March 28, 2027
This Privacy Policy covers ARC DEV SYSTEMS LLC, doing business as Recall Systems ("Recall Systems," "we" or "us"), our website at www.recall-systems.com, and the Recall Systems Platform, including access through the LeadConnector mobile app (iOS, Android and web). It includes disclosures required by California, Colorado, Connecticut, Oregon, Texas and Virginia law.
Questions? Email team@recall-systems.com.
1. Quick Summary
- We collect contact, business, payment and online activity information.
- Through the Platform, we process the texts, calls and contacts that pass between our business customers and their leads. That information belongs to the business, and we handle it on their behalf.
- Platform data (your customers' messages, calls and contacts) is never shared with advertising partners.
- We don't sell personal information for money. We do share website data with advertising partners for cross-context behavioral advertising, and you can opt out.
- We record our own sales, onboarding and support calls. Call recording inside the Platform is off by default and is turned on only if a business account opts in.
2. Mobile Communication Policy
2.1 Messages We Send
When we text you, reply STOP to opt out or HELP for support. Standard message and data rates may apply. We never share your text opt-in with third parties for their marketing.
2.2 Messages Sent Through the Platform
Texts sent through the Platform come from the business using it, not from Recall Systems, and that business is responsible for getting consent. The Platform automatically honors STOP, UNSUBSCRIBE and CANCEL, and lets people opt back in with START or UNSTOP. Messages and calls are carried through the Platform's phone system, which uses Twilio.
3. Information We Collect
| Category | Examples |
|---|---|
| Identifiers | Name, email address, phone number, IP address, account login. |
| Commercial information | Plans purchased, billing history, service records. |
| Financial information | Payment card details, processed by Stripe. We don't store full card numbers. |
| Internet activity | Pages viewed, links clicked, referring site, browser and device type. |
| Approximate geolocation | City and state, estimated from your IP address only. |
| Audio recordings | Recordings of our sales, onboarding and support calls. |
| Professional information | Business name, trade, service area, job title. |
| Inferences | Our view of which services might fit your business. |
| Sensitive personal information | Login credentials and payment card information. |
| Platform account data | Your name, work email and phone number, and your role in the business. |
| Platform content processed for the business | Lead names and phone numbers, texts and photos exchanged, call records, voicemails and call recordings. |
| Platform usage metering | Text segments and call minutes, used for billing. |
We do not collect precise geolocation, race or ethnicity, religion, sexual orientation, immigration status, genetic, biometric or health data, or information from children.
4. Where Information Comes From
- From you: when you fill out a form, book a call, buy a plan or contact us.
- From your device: through cookies, pixels and similar tools on our website.
- From our business customers: when they add staff to their Account, or when their leads send them messages.
- From advertising partners: such as Meta and Google.
- From service providers: such as GoHighLevel (our CRM), Stripe, Twilio and analytics providers.
- From public sources: such as public business listings and websites.
5. How Information Is Used
- Running the Services and Platform: billing, support, notifications and usage metering.
- Sales and marketing: Platform content processed for a business is never used for our marketing.
- Analytics and improvement: understanding what works and fixing what doesn't.
- Advertising: website data only. California law calls this "sharing."
- Quality and training: using recordings of our own calls.
- Security and fraud prevention: including logging every time our staff access a business account.
- Legal compliance and business operations: meeting our legal duties and running the company.
6. How Information Is Shared
| Recipient | Purpose |
|---|---|
| Service providers: GoHighLevel (LeadConnector), Stripe, Vercel (website hosting), email and SMS delivery, analytics | Delivering the Services |
| Platform providers: GoHighLevel (LeadConnector) for the CRM, inbox and mobile app; Twilio as phone, text and calling carrier; Retell AI for AI voice; Anthropic and OpenAI for AI assistance; Apify for public business data | Running the Platform and our operations |
| Advertising partners: Meta, Google | Website advertising only, never Platform data |
| Professional advisors | Legal, accounting and compliance |
| Acquirers | A merger, financing or sale of assets |
| Government authorities | When the law requires it |
The full, current list of providers is on our Subprocessors page.
7. Sale and Sharing of Personal Information
We don't sell personal information for money. We do share identifiers, internet activity and inferences collected on our website (not the Platform) with advertising partners for cross-context behavioral advertising.
You can opt out through the "Do Not Sell or Share" link in our footer (Do Not Sell or Share), by emailing team@recall-systems.com, or by turning on the Global Privacy Control (GPC) signal in your browser, which we honor automatically.
8. Cookies, Pixels, and Tracking
Our website uses essential cookies only. If we add analytics or advertising pixels, we will list them here and you can switch them off under Cookie Settings. Platform content is not used for any tracking. We do not use session replay on our website.
You can change your choices at any time with the "Cookie Settings" link in our footer.
9. Call Recording
9.1 Our Own Calls
We record our sales, onboarding and support calls. We tell you at the start, and staying on the call means you consent.
9.2 Calls Inside the Platform
Calls between a business and its leads are not recorded unless that business account opts in. The business is responsible for giving notice and getting consent, and some states require consent from everyone on the call. Recordings are encrypted at rest.
10. The Mobile App
Our business customers can use the Platform's inbox and business phone on the web or through the LeadConnector mobile app, which is published and operated by GoHighLevel (LeadConnector). Recall Systems does not publish its own mobile app. The app is for business customers only: there is no public sign-up, and we create each account.
We are the controller of your own login and account details. The business is the controller of its leads' information, and we process it on the business's behalf. What the app itself collects from your device is described in LeadConnector's own privacy policy.
To delete your login, email team@recall-systems.com. We complete deletion within 30 days. Deleting a login does not delete the business's conversations, because those belong to the business. Leads can reply STOP at any time.
11. Data Retention
| Information | How long we keep it |
|---|---|
| Customer account records | While your account is active, and after that until you ask us to delete them |
| Marketing leads | Until you opt out |
| Billing and tax records | At least 7 years |
| Recordings of our own calls | Indefinitely |
| Identifiable website analytics | Up to 26 months |
| Cookies | For your session, or up to 13 months |
| Platform login, verification and notification data | Deleted within 30 days of a deletion request |
| Platform messages, calls, voicemails and recordings | While the business is our customer, then as set by the business's own agreement |
| Platform usage metering | Kept with billing records, 7 years or more |
12. Your Privacy Rights
Depending on where you live, you may have the right to:
- know about and access your personal information;
- delete it;
- correct it;
- get a portable copy;
- opt out of its sale or sharing;
- limit the use of sensitive personal information;
- not be treated differently for using these rights; and
- appeal our decision (Virginia, Colorado, Connecticut, Texas and Oregon).
If you're a lead asking about conversations with a business that uses the Platform, we send your request to that business, because it controls that information.
13. How to Exercise Your Rights
- Online: our privacy request form.
- Email: team@recall-systems.com
- Platform logins: email team@recall-systems.com to request account deletion.
We confirm receipt within 10 business days and respond within 45 days. If we need more time, we may extend that by up to 45 more days and will tell you why. Your first request in any 12-month period is free.
We need to verify your identity before acting on a request. An authorized agent can submit a request for you with your signed permission. You can appeal a decision within 45 days (Virginia, Connecticut, Oregon) or 60 days (Colorado, Texas).
14. State-Specific Disclosures
14.1 California (CCPA/CPRA)
The categories we collect and share are listed in Sections 3 and 7. We don't sell personal information for money, we have no actual knowledge of collecting or selling information about anyone under 16, and we don't offer financial incentive programs. California residents can also make a Shine the Light request by emailing us.
14.2 Colorado, Connecticut, and Oregon
We honor Global Privacy Control as a universal opt-out signal.
14.3 Virginia
We don't use profiling to make decisions that have legal or similarly significant effects.
14.4 Texas
We do not sell sensitive personal data, and we do not collect or sell biometric data.
14.5 Other States
If you live in Utah, Iowa, Montana, Tennessee, Indiana, Florida, Delaware, New Jersey, New Hampshire, Kentucky, Maryland, Minnesota or Rhode Island, you have the rights your state's law provides.
15. Children's Privacy
Our Services are not meant for anyone under 16, and the Platform is a business tool for adults 18 and older. We don't knowingly collect information from anyone under 16.
16. Data Security
We protect information with encryption in transit (TLS), encryption at rest through our hosting providers, access controls, logging of staff access, and vetting of our vendors. No system is perfectly secure, so we can't guarantee absolute security.
17. International Users
We operate in the United States. If you use our Services from another country, your information will be transferred to and processed in the U.S., and by using the Services you agree to that.
18. Third-Party Links
Our website may link to other sites. This policy doesn't cover them, so check their privacy policies.
19. Changes to This Policy
We review this policy at least every 12 months. If we make a material change, we'll let you know by posting it on our website or by email.
20. Contact
ARC DEV SYSTEMS LLC, doing business as Recall Systems
- Email: team@recall-systems.com
- Privacy requests: www.recall-systems.com/privacy-request
